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karkrazy13
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Thursday, January 22nd, 2026 3:18 AM

Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo charge?

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XfinityShawn

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14 days ago

@karkrazy13 There is no way to avoid that $10/month charge as it will be linked to your Xfinity Mobile account/plan. You will receive device credits for the watch, but the service on it is $10/month. It's still a great offer. 

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karkrazy13

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@XfinityShawn​ So, there IS a catch.  I can only get the free smartwatch if I link it to my Xfinity Mobile account and pay $10/mo.  Got it, thank you.

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14 days ago

XfinityShawn

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@karkrazy13 You're welcome. My team is here if you should have any further questions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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14 days ago

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onecooldude

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13 days ago

Does this only apply to Apple Watches or could I get a Google or Samsung watch?

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XfinityBillie

Official Employee

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3.9K Messages

There are a variety of watches eligible for this offer if you are eligible. You can click this link here to log in and check your member status and available offers. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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user_muaxc2

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this is not the right link

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23 hours ago

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XfinityMartyR

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2.9K Messages

 

user_muaxc2 The Xfinity Membership site is https://www.xfinity.com/membership. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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23 hours ago

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user_uf37rq

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13 days ago

Nothing is "free".  LOL

[Edit: Language] me off they ran me in circles at the xfinity site.

(edited)

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user_hgoc1j

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8 hours ago

How do I get the smart watch without $10.90 monthly fee

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notgoodatusernames

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2.1K Messages

@user_hgoc1j​ As already stated, you do not. It is required to be with Xfinity Mobile.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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8 hours ago

XfinityOrlandoM

Official Employee

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3K Messages

@user_hgoc1j

Thanks for reaching out to us this link https://www.xfinity.com/support/articles/apple-watch-fee-monthly-charges has great information on how the smart watch plans work with the Xfinity mobile

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 hours ago

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karkrazy13

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@user_hgoc1j​ You can't. You have to have an Xfinity Mobile plan to qualify for the "free" watch. Not a good deal at all.

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7 hours ago

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