Visitor

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33 Messages

Thursday, January 22nd, 2026 3:18 AM

Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo charge?

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Official Employee

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2.1K Messages

20 hours ago

@karkrazy13 There is no way to avoid that $10/month charge as it will be linked to your Xfinity Mobile account/plan. You will receive device credits for the watch, but the service on it is $10/month. It's still a great offer. 

Visitor

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33 Messages

@XfinityShawn​ So, there IS a catch.  I can only get the free smartwatch if I link it to my Xfinity Mobile account and pay $10/mo.  Got it, thank you.

Official Employee

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2.1K Messages

@karkrazy13 You're welcome. My team is here if you should have any further questions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

7 hours ago

Does this only apply to Apple Watches or could I get a Google or Samsung watch?

Official Employee

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3.8K Messages

There are a variety of watches eligible for this offer if you are eligible. You can click this link here to log in and check your member status and available offers. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

4 hours ago

Nothing is "free".  LOL

[Edit: Language] me off they ran me in circles at the xfinity site.

(edited)

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