Visitor

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37 Messages

Thursday, January 22nd, 2026 3:18 AM

Platinum member - How do I get the free smartwatch "on us" and what is the catch?

I am a Platinum member and one of the benefits available to me is a free smartwatch, but I've searched the forum and I'm seeing that you have to pay $10/mo for this free smartwatch. I do not want to use the watch as a phone or have it linked to my Xfinity Mobile plan, so how do I avoid the $10/mo charge?

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Official Employee

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2.2K Messages

22 days ago

@karkrazy13 There is no way to avoid that $10/month charge as it will be linked to your Xfinity Mobile account/plan. You will receive device credits for the watch, but the service on it is $10/month. It's still a great offer. 

Visitor

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37 Messages

@XfinityShawn​ So, there IS a catch.  I can only get the free smartwatch if I link it to my Xfinity Mobile account and pay $10/mo.  Got it, thank you.

Official Employee

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2.2K Messages

@karkrazy13 You're welcome. My team is here if you should have any further questions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

22 days ago

Does this only apply to Apple Watches or could I get a Google or Samsung watch?

Visitor

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1 Message

22 days ago

Nothing is "free".  LOL

[Edit: Language] me off they ran me in circles at the xfinity site.

(edited)

Visitor

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37 Messages

@user_uf37rq​ Yep, there is always a catch! 😡

Official Employee

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2.4K Messages

 

user_uf37rq, If you still have questions, we'll be glad to assist you here. Were you still looking to take advantage of the offer? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

So in order to get my “smart watch on us” benefit as a 30+ year Comcast subscriber (a $300 benefit) i have to pay $360 ( for a $240 watch)?  I think I got it figured out correctly?

Visitor

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1 Message

Doesn't feel like much of a "reward" or "free" when you have to pay $360/year for the free smartwatch.   Why even bother putting out a presss release for this if it was going to be this half-baked?

Visitor

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37 Messages

@guest5123456789​ no, they are supposed to give you credits for the watch every month (if they apply it correctly, that is) and you pay $10/mo to have the watch on your Xfinity Mobile plan. Not a good deal at all.

Visitor

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1 Message

9 days ago

How do I get the smart watch without $10.90 monthly fee

Expert

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2.1K Messages

@user_hgoc1j​ As already stated, you do not. It is required to be with Xfinity Mobile.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

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3K Messages

@user_hgoc1j

Thanks for reaching out to us this link https://www.xfinity.com/support/articles/apple-watch-fee-monthly-charges has great information on how the smart watch plans work with the Xfinity mobile

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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37 Messages

@user_hgoc1j​ You can't. You have to have an Xfinity Mobile plan to qualify for the "free" watch. Not a good deal at all.

Visitor

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2 Messages

2 hours ago

Can I give my watch away for someone else to use? I don't need it.  I don't want it.

(edited)

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