Visitor
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1 Message
Plant Extension Timeline and Status
I am getting ready to move into a new build and have had a tech out twice. Both times they told me that I needed to have a plant extension from the pole in my neighbor's yard.
However, that's where the communication ends. I get no updates on whether a serviceability ticket was created, a timeline of what to expect, or cost. From what I've read from others on here, it sounds like I may be expected to pay something to get service.
I just want to know who I can call to get answers and see if this process is moving forward like it's supposed to.
XfinityRay
Official Employee
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3.9K Messages
11 hours ago
Hi there @CapsFan84! Congratulations on your new home! That''s exciting! We are here to help with getting the plant extension completed.
1. We need to open a serviceability ticket.
2. There can be a cost to extend services to your home. The team will give us an estimated cost. If you want to move forward, we would then complete a field survey.
This link goes over the serviceability and construction process, https://www.xfinity.com/support/articles/determining-serviceability.
I will need to gather the details so I can find out where things are at currently and move this forward. Please send us a direct message with your full name and complete address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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