U

Visitor

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4 Messages

Thursday, September 7th, 2023 1:03 AM

Closed

Plant Extension Cost

I was recently quoted a price of $5900 to run a plant extension to our new house.  The total linear feet of line was around 649 ft.  However, less than 2 months ago, the estimate came in at $2616 for 500 some-odd ft.  Can someone in a management or supervisor role tell me how the price more than doubled in less than a month?  I was also told that Xfinity would split the cost with me (the customer).  In my opinion, this is a ridiculous amount to have to pay up front.  Management PLEASE HELP ME SOLVE THIS.

Official Employee

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2.1K Messages

2 years ago

Hi, @user_13a907. Thank you for reaching out and creating a new post. I see we still have our ongoing private conversation open from your original request a bit ago, and I'll be glad to follow up there. 

Expert

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110.1K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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