Planning to open an account for moving

@XfinityPaula​ Hello Paula, thank you for the prompt response. 

When I set up the account, I did not get to a point to order - I wanted to see if I could choose the date for the start of the service before I confirmed the order.

That being said, I was not able to choose the date and ended up just creating the account without any service -> hence not letting me take any actions properly on the website nor the app. 

I get this https://www.xfinity.com/error/buy/sorry?errorCode=move-error error when I login and click on the "Move" button. 

One weird thing I also noticed is that I do not know if I'm logged in or not,

it acts as if it is constantly logging me out when I try. (the profile icon on right top corner shows the profile icon when I login and then switches back to "Sign In" within 2-3 seconds) 

Thank you user_q8dj6w! I greatly appreciate your effort and love that you are looking to Xfinity for your new home.

I have a feeling that there's information being cached on the website that is causing the error for us. It could also be that the account did not fully complete since the order was not processed due to the date not being available. We are a month out, so that should not prevent us from scheduling the installation or account activation. 

Would you be able to try accessing xfinity.com/moving via a private or incognito browser? 

If that is still an issue or you aren't able to test it, no problem. Send us a direct message with your name, email address and the address of your new home. We will help out and make sure we have this squared away and one more thing off your plate. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
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