Planned outage

My internet is undergoing a planned outage to “improve the network,” and I’d like to know why NO ONE BOTHERED TO SAY SOMETHING AHEAD OF TIME??? If it is a PLANNED outage, then xfinity clearly knew about it ahead of time. If you can text me non-stop to sell me [Edited: "Language"] or to hound me for money, you for [Edited: "Language"] sure can text me to let me know when the services that I PAID FOR will be unavailable, and to compensate me for the massive inconvenience.

Seriously. Xfinity is a corporate version of a sociopath. This kind of [Edited: "Language"] really [Edited: "Language"], and makes me feel taken advantage of. You charge for services you don’t deliver. [Edited: "Inflammatory"]

Responses

Oldest First

Selected Oldest First

EG

Expert

•

117.9K Messages

8 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityKassie

Official Employee

•

2.5K Messages

8 months ago

user_qp53gq Good afternoon! We appreciate you taking the time to bring your service concerns to our Xfinity Forums Community. It's not ideal when services are interrupted for any length of time. We typically like to give a 72 hour advanced window in planned maintenance. Depending on the repairs that are needed, sometimes we don't have that many days to give that much advanced warning. You should still be getting the text or email notifications on the maintenance. Additionally, we would make any necessary adjustments to your account for the time you are without services. If you haven't already gone through your Xfinity Account to request the adjustments, I'd be happy to help you today. Please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

2

0

The1DES

Visitor

•

1 Message

Well, My x-1 service has been down since early Sept 15th. I saw a Xfinity van at my neighbor's house so I must not be alone. All day on the 15th I was getting error message saying the problem is on their end. Yesterday, it was up and down. Today the 17th, Same. I rebooted my router, Checked all connections, I checked the outage map...All OK... I went through all online options and found no way to talk to anyone. I did the system refresh, no better, then there spinning timer on the computer screen just kept going until I shut it off. I requested a call back, sorry that's broke too. But it said my internet is a bit slow. Would I want to fix it... click here.. so I did... Oops, not available. I am in Graham, WA. if this was scheduled... they forgot to tell their customers! I fully expect to hit "post" this message and have a not available message come up.

8 months ago

0

XfinityAngie

Official Employee

•

2.6K Messages

The1DES, Thanks so much for reaching out to Xfinity Support. I would be happy to help you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

8 months ago

0

Customer Service

user_qp53gq

Planned outage

EG

XfinityKassie

The1DES

XfinityAngie

New to the Community?