U

Visitor

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2 Messages

Wed, Aug 10, 2022 1:21 AM

Planned Outage of 2 hours

The planned outage was supposed to be up to 2 hours plus intermittent outages. It has been down over 6 hours now. We work from home. Any idea when our service will work again? Thank you

Accepted Solution

EG

Expert

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96.9K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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158 Messages

4 months ago

HI @user_f28ef5 Thank you for reaching out through Xfinity forums! We're here to help!

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Visitor

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2 Messages

4 months ago

We are new to this area and new Xfinity customers. Our service came up last night around 9pm. I continue to be amazed at the quality of customer touchpoints, including follow-up. Thank you for the attention to this issue! So far, everything is working beautifully (as is typical). 

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