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Planned maintenance
Planned maintenance was scheduled from Midnight to 2am. They've updated the ETA after 2am to "As soon as possible". It's been almost 2 hours passed the "Planned Maintenance", and should be considered past the DTW. Are we getting any kind reimbursement or lowered price for this inconvenience for customers who are affected by this? Or are we expected to just deal with it?
EG
Expert
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106.6K Messages
11 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKrista
Official Employee
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1.4K Messages
11 days ago
Hello @Zackunfair, thank you for taking the time to reach out on social media. Xfinity does offer credit to customer accounts for the time their services are not working. I'd be happy to issue a credit to your account.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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