SteveKD's profile

Regular Visitor

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1 Message

Fri, Oct 16, 2020 2:00 PM

Planned Maintenance

Why is so difficult for xfinity/comcast to notify their customers in advance of a planned outage of it's service? Seems that other utilities do this but not this one. It also would be appropriate for xfin/com to notify their customers that it might be necessary to reboot the modem in order to re-establish service. But I didn't get that notice either.

Responses

ComcastMartin

Official Employee

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2.4K Messages

7 m ago

Hey there, @SteveKD

 

 

I wanted to touch base with you in regards to your post here and if your services are up and running. 

Do you have our My Account app install on a smart device? I know you mentioned planned maintenance, but I wanted to make sure you still have service.

 

Thanks so much for being a valued Comcast customer! 

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Regular Visitor

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4 Messages

6 m ago

I agree. I work with people in other time zones and, even though these planned outages are *mostly* outside business hours, they still impact me greatly.

I am never notified ahead of time and only find out when my system goes down. I consult the app and it only says the outage will be resolved as soon as possible.

I need forewarning!

Besides, these have been happening a LOT to me lately! When will they stop - or at least slow down?

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