Regular Visitor
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1 Message
Planned Maintenance
Why is so difficult for xfinity/comcast to notify their customers in advance of a planned outage of it's service? Seems that other utilities do this but not this one. It also would be appropriate for xfin/com to notify their customers that it might be necessary to reboot the modem in order to re-establish service. But I didn't get that notice either.
Responses
ComcastMartin
Official Employee
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2.4K Messages
7 m ago
Hey there, @SteveKD.
I wanted to touch base with you in regards to your post here and if your services are up and running.
Do you have our My Account app install on a smart device? I know you mentioned planned maintenance, but I wanted to make sure you still have service.
Thanks so much for being a valued Comcast customer!
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kbrite
Regular Visitor
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4 Messages
6 m ago
I am never notified ahead of time and only find out when my system goes down. I consult the app and it only says the outage will be resolved as soon as possible.
I need forewarning!
Besides, these have been happening a LOT to me lately! When will they stop - or at least slow down?
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