Visitor
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1 Message
"Planned" maintenance - Why are customers NOT being notified at all?
Been experiencing interruptions lately for "planned" maintenance.
I saw some responses here saying that there are banners on the website, but honestly, who actually goes to the website on a daily basis?
If something is truly "planned", then you should notify customers via email and/or text messages. Never have I ever got any sort of a heads up for such "planned" outage.
If this is not something actually planned then this should not be worded as "planned".
Extremely frustrated and disruptive, as someone occasionally working from home.
XfinityKei
Official Employee
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2.3K Messages
1 hour ago
@user_35ph3h Thanks for reaching out to our team for support. This is a great question. We consider a planned maintenance event when our techs are the ones who are interrupting and working on the service. Currently, by logging into the Xfinity App is where you would see those details. I work from home as well and understand how imopartnt your connection is. Your concerns are valid to us. I will share your feedback as its a great idea to have a text alert come out instead of logging in. Our Xfinity App also has a section where you can leave suggestions.
Are your services down today?
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