Visitor
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2 Messages
Planned maintenance lasting several days
How long are the planned maintenance projects supposed to last? It has been several days. I received texts at the beginning and the “end” of the planned outage however whenever I call or look up outage in my area it says there is one and that the estimated time to restore is “as soon as possible.” I have signed up for several updates but have received nothing. The restore time has not been updated for several days now. There are two Xfinity trucks parked on my street but they have not moved for days now. I am wondering if they are actually working or just milking hours? I can get no updates when I speak to a person on the phone either. They just say the tech is supposed to
update me through text. The tech has not updated me at all. What do I do?
XfinityDena
Official Employee
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4.2K Messages
27 days ago
I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working @user_z4v2ae
Services may be out in your area due to a number of reasons, including but not limited to maintenance, weather, power interruptions or other outside factors. When a service loss is declared in an area, our teams are notified and will work as quickly and safely as possible to ensure everyone is back up and running. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well. Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291.
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