Visitor
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1 Message
Plan upgrade - currently advertised pricing
I'm an existing Xfinity 2 Gig customer paying $119/month, with recurring $30 data overages.
I've already spoken with your retention department, which offered me a five-year price guarantee at $135/month. They also suggested downgrading to 1 Gig for $95/month, which I'm not interested in.
Comcast publicly advertised its 2 Gig five-year plan at $115/month, including unlimited data and equipment.
I'm asking for an account-specific review to see whether you can match that $115 rate while preserving my 2 Gig service.
I've also experienced intermittent performance issues and would appreciate a technical review of my connection.
I'd like to remain with Xfinity, but $135/month is difficult to justify given the publicly advertised pricing.
EG
Expert
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122.3K Messages
50 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.7K Messages
40 minutes ago
Hello @user_nh74le I can check into your available promotions. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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