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Saturday, January 31st, 2026 5:17 AM

Plan reverted to 1.2TB cap in January 2026.

I've had the new unlimited internet data plan with 5 year price guarantee including unlimited data since June 2025 and my usage table shows 0GB every month since then, but suddenly January 2026 the data usage shows I reached the monthly cap and now also shows an overage amounts.  I can't figure out what changed and needs to be corrected in my account.

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Expert

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115.7K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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