@user_gggmw6Hi there, thanks for reaching out on the Xfinity Community Forums. I’m happy to help take a look at your account and see what we can do. When you get a chance, please send me a direct message with your full name and service address, and we’ll go from there.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
Thank you again, @user_gggmw6, for giving our team the chance to look into your options today! While we've confirmed that you have the lowest pricing available at this time, we also see that you may benefit from reaching out near the end of next month, when your promotion comes to an end. As always, it's our pleasure to help, so please don't hesitate to create a new post if and when you need to!
XfinityChristy
Official Employee
•
2.8K Messages
9 hours ago
@user_gggmw6 Hi there, thanks for reaching out on the Xfinity Community Forums. I’m happy to help take a look at your account and see what we can do. When you get a chance, please send me a direct message with your full name and service address, and we’ll go from there.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinitySara
Official Employee
•
2.6K Messages
7 hours ago
Thank you again, @user_gggmw6, for giving our team the chance to look into your options today! While we've confirmed that you have the lowest pricing available at this time, we also see that you may benefit from reaching out near the end of next month, when your promotion comes to an end. As always, it's our pleasure to help, so please don't hesitate to create a new post if and when you need to!
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