Visitor
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1 Message
Plan re-rate glitched - stuck pending order on 2 Gig tier
I processed an online plan re-rate to maintain my 2 Gig plan with Unlimited Data on my customer-owned Motorola MB8611. The online system glitched, placing a pending order on my account and temporarily dropping my tier display to 100 Mbps. My line and physical hardware are fine, so I do not need a technician visit. Could an Official Employee please assist in clearing the stuck pending order, restoring my 2 Gig tier with Unlimited Data, pushing the 2.1 Gbps bootfile to my modem, and cancelling the scheduled appointment
EG
Expert
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122.5K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBrianH
Official Employee
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2.6K Messages
4 hours ago
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