Deepash_90's profile

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1 Message

Wed, Dec 30, 2020 7:00 AM

Plan renewal

Hi. My 1 year contract with the promotional discount is ending on Jan 6.  I'd like to renew at the same rate or something close to it. Only internet.. No TV bundles! When I try to manage my plan online, it asks me to call.  I am wondering if there is a way to do this renewal online.  Thanks for any help.




Official Employee


6.1K Messages

5 m ago

We appreciate you asking your question here in the Xfinity Forum, @Deepash_90!  Sorry for the experience you're having when trying to renew your promotion online. We're happy to help. I'd like to chat with you in a private message so I can pull up your account. I'll check to see if your current rate is available. If not, we can then discuss other internet-only promotions that are available in your area. 

Can you send a private message with your first and last name and address? To send a private message, click on my name, "ComcastChe," and then click send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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