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user_z2dcf0
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Saturday, September 21st, 2024

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Plan price increase

My plan price increase just went into effect and it’s a 50% increase in cost. That’s huge! With all the other costs that have gone up, it’s just not something I can plan for right now. However, Xfinity’s site doesn’t seem to have much capability for cancelling service and the live chat never works. I’m not sure what’s available in my area for other providers, however, my faith that xfinity is doing well as a company is waning. I’m worried that if I have a future issue, I won’t be able to reach anyone then either. How do I find out if I can lower my payment, and, if not, how can I cancel?

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10 months ago

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XfinityShawn

Official Employee

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1.7K Messages

10 months ago

 

user_z2dcf0 I can definitely relate with having to budget for price increases everywhere, so you're not alone. My team will be able to help you today to see if there is a new plan to help lower your bill. If you also should need help in the future, you can always call in to customer service, visit a Xfinity store, or reach out to us on the forums like you just did.
 
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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XfinityAlfonso

Official Employee

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1.8K Messages

10 months ago

It was so great to work with you today

user_z2dcf0 and help find oy u that next best new pans for your needs! There are also great bundle options available via our Xfinity Plan Builder when the new plan is almost up.  We're happy to help via our Forums anytime. 

 

 

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