OHMVIR's profile

New Poster

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3 Messages

Fri, Nov 13, 2020 7:00 AM

Plan Options Frustration

I am unable to see any plan options to change my service to. The site keeps sending me to Contact Us when I go to the plan options page. I had a 30 minute chat session last night and a 25 minute call today and can not seems to get the agents to understand what I am looking for. This is very frustrating and wish there were Agents we can speak with that do not have a language barrier. Horrible experience, and still have not gotten anywhere.

Responses

MButkus

Contributor

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40 Messages

10 m ago

Welcome to Comcast... Same here.  I had a 2 yr contract, now trying to find out what "plan" I can get.   I have not seen a number to call the past few weeks while checking on my service.
In my years with Comcast, you can get a "deal"   but never see "current customer deals".  Anything on the Comcast site is for NEW customers, you must now somehow contact them to have them tell you what current customers offer.  I guess they want you to TWEET.  Their CHAT is only to a computer program.

Again

Expert

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26.5K Messages

10 m ago

1-800-COMCAST

1-800-XFINITY

or the number on your bill.

New Poster

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3 Messages

10 m ago

Yeah tried that and spent too much time trying to comminicate with their agents... I guess the only option with dealing with this company is to go to a store. Or just cancel service with them all together.

EG

Expert

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89.2K Messages

10 m ago

FWIW, the DSLR one is a bit dated..

strega7

Regular Contributor

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393 Messages

10 m ago

This at least gives you kind of the "headlines level" regular prices for plans:

 

https://www.xfinity.com/support/rate-card/

 

Here's a (not comcast) page that maps names of internet plans to speeds:

 

https://www.dslreports.com/faq/15643

 

I only use their internet so that's all I know about.

 

New Poster

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3 Messages

10 m ago

Thanks Everyone! I eventually was able to get a clear English speaking agent and the whole process took 15 minutes.

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