To view your current Xfinity plan, open the Xfinity app, sign in with your primary ID, and tap the "Account" or "Services" tab to see your active services, data usage, and billing details. You can also review contract details under the "Account" section to check for promotion expiration dates.
I don't use the app. I use the Xfinity website. And there are no plan documents for my current plan, only summary details. Has Xfinity just stopped giving customers a contract/agreement spelling out the terms and conditions of their plan? Phone and chat agents just rattle off details, but when I ask for the written document spelling out all those details, they seem to think none exist. I always received plan documents before, so this must be something newish.
mechwh The core of our promotions are non commitment these days. But when you would set up a new promotion, any team would relay you the specifics via text or email before that promotion would be set in motion. The terms and specifics are always also on the website as well. To view your Xfinity contract, log in to your account on the website (xfinity.com), navigate to the "Account" icon, select "Account and Identity," and choose "Legal Agreements and Contracts". You can also view contract details and expiration dates on page 3 of your monthly billing statement
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I tried all of that. There's nothing current under legal contracts. That's why I've been spending all day trying to get some kind of documentation, to no avail. Which is astounding given that they have access to my bank account. A person on the phone told me I have a "Next Generation Plan" but there's nothing even saying that in my Account information. It makes me very uncomfortable.
mechwh There is most likely no commitment to your services. We would be happy to take a look for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message: Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityThomasB
Official Employee
•
2.5K Messages
2 hours ago
mechwh
To view your current Xfinity plan, open the Xfinity app, sign in with your primary ID, and tap the "Account" or "Services" tab to see your active services, data usage, and billing details. You can also review contract details under the "Account" section to check for promotion expiration dates.
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