Plan Changes

Hi, i am [Edited: "Personal Information"]. Yesterday 1/15 while watching "The Pitt" Season 2 Episode 2 the language changed from English to Spanish 1/2 way tghrough the show. OK- So I Googled what to do, they told me to chjange the language from English to Spanish from the remote, which I did and it worked. Now today 1/16/26 i looked to change it back to English (since I do not speak Spanish) and all the prompts came up in Spanish even theough the main TV was in English. So since I do not speak Spanish I called Xfinty  and spoke with "Donna" in the Phi;llipines who told me she also did npot speak Spanish. I was on hold for a long time while she tried tofix the problem, Here is the main probklem she told me she would give me a discount on the bill for my time spent and problem. She sent a consent form stating that I had to sign in order for her to continue to help me. It said I had Peacock which I was surprised sicne I never knew. I checked the boxes adn she was unable to help me. she switched me to someone who spoke Spanish. I had to re-tell teh hols story and he told me to wait, he then switched me back to someone in the Phillipines!!!! What a mess!!! the next person could nort help and while I was on the phone I ended up fixing it mysef. I thenfound out "Donna" cancelled my Grandfather plan  and now I am beingcharged for a whole lot of stuff. I drove to Danbury,Conn to the Xfifity store, where the rep and the manager were unable to change anything back since I had "consented"!! I DID NOT CONSENT TO MY PLAN BEING CHANGED!! THIS IS A BAIT AND SWITCH!! I ONLY WANTED THE SPANISH FIXED WHICH I ENEDED UP DOING MYSELF!! So now Nelflex is going to be charged to me @ $24.99/mon instead of $7.99/mo that was billed through my Xfinity. I am totally disgusted, If I could switch I would-- I will be reporting this to the BBB if my plan is not changed back or some co pensation is not given to me

Barbara [Edited: "Personal Information"]