Visitor
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1 Message
Plan Change?
I'm an existing Xfinity Internet customer paying approximately $114/month for 600 Mbps. AT&T Fiber has now become available at my address, including 500 Mbps service for $60/month. Before changing providers, I'd like to review any current loyalty, retention, or promotional pricing available on my account.
EG
Expert
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122.4K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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3.3K Messages
6 hours ago
user_sgy8hl We would not want to lose a value member of the Xfinity family.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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XfinityRichard
Official Employee
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3.8K Messages
2 hours ago
It was a pleasure working with you in private and going over the promotions that we have available. We do appreciate you and we truly do appreciate your business!
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