Visitor
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5 Messages
Plan Change
I attempted to change my plan without success. I tried both the website and chat (no change). I can't bring myself to understand why this is so difficult. To delete the old plan and register a new one seems simple enough to me. Any help here would be greatly appreciated.
EG
Expert
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119.9K Messages
9 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.5K Messages
9 hours ago
Thank you for reaching out @user_kghqlc , and I apologize for the frustration you've experienced trying to change your plan. I can certainly understand why it would seem like a straightforward process, especially after attempting to make the change through both the website and chat without success.
I'd be happy to take a closer look and see what options are available. Please send me a direct message with your:
Full first and last name
Full service address
Once I have that information, I'll review your account and help determine what's preventing the plan change and get you taken care of. 😊
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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user_kghqlc
Visitor
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5 Messages
8 hours ago
I apologize for wasting your time and thank you for your help. I am just unable to provide the information you requested here. I think I know what my next move will be. So again, thank you.
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