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user_xqu9d2
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2 Messages

Tuesday, June 23rd, 2026 5:33 PM

Plan change

My understanding is that the plan is $60, and with the AutoPay and paperless billing discount it should be $50. I’ve already updated my AutoPay payment method, but my upcoming charges are still showing $71.31. Can you explain why I’m not receiving the discount?

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XfinityBrianH

Official Employee

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2.3K Messages

3 hours ago

 

user_xqu9d2 Thank you for reaching out to us here with your questions. It can take up to 45 days from the date you enroll in automatic payments and paperless billing for the discount to apply to your account. You can find more information here https://www.xfinity.com/support/articles/automatic-payment-paperless-billing.

 

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