Plan change

My understanding is that the plan is $60, and with the AutoPay and paperless billing discount it should be $50. I’ve already updated my AutoPay payment method, but my upcoming charges are still showing $71.31. Can you explain why I’m not receiving the discount?

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XfinityBrianH

Official Employee

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2.3K Messages

3 hours ago

user_xqu9d2 Thank you for reaching out to us here with your questions. It can take up to 45 days from the date you enroll in automatic payments and paperless billing for the discount to apply to your account. You can find more information here https://www.xfinity.com/support/articles/automatic-payment-paperless-billing.

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user_xqu9d2

Visitor

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2 Messages

Sorry, I explained it wrong earlier. I was originally on the $82 plan. Recently, I went to an Xfinity store and changed to the $60 plan, which I was told would be $50 after the AutoPay discount. I understand that I was still charged $82 for this month’s bill. That’s fine. However, when I check my upcoming bill, it’s showing $71.31. Shouldn’t it be around $50 instead? Can you explain why the upcoming bill is still showing $71.31?

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3 hours ago

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XfinityBrianH

Official Employee

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2.3K Messages

user_xqu9d2 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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2 hours ago

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Customer Service

user_xqu9d2

Plan change

XfinityBrianH

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