Visitor
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2 Messages
Plan change request
My 12-month promotional discount ended this month and my rate went from $55 to $85 for 500 Mbps internet. I've been a member since August 2025.
When I check my address on xfinity.com, the 5-Year Price Guarantee plans are showing 500 Mbps at $45/mo and 1 Gig at $50/mo. When I'm signed in to my account, the only options offered are 500 Mbps at $85 and 1 Gig at $100, with no price guarantee available.
I'd like to be moved onto the 5-Year Price Guarantee plan at 1 Gig.
I'd rather stay with Xfinity than switch, but at $85 for 500 Mbps I don't have a reason to. Can someone review my account?
EG
Expert
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120.2K Messages
16 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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2.5K Messages
15 hours ago
Hello, @user_8azklz thank you for reaching out over Xfinity Forums. You've contacted the right place for support, I can help with an account review to check on the promotion options I have for the 1 Gigabit speed to see if the 5 years is available. I'm glad our wonderful forum expert @EG was able to move your post and bring the billing/promotion concern to my attention.
Please follow up at your convenience to let me know if you still need assistance with the account review, I look forward to hearing back from you.
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