Visitor
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1 Message
Plan change and billing not correct
I've been an Xfinity customer for about 5 years. Yesterday I tried to change my TV Ultimate plan to a lower cost plan and everything went smoothly until I got finished and it said my new bill was about $50 more than my old high plan!!!. My old cost we $309 per month, and now instead of a lower cost with a cheaper plan, it's $345 per month!! And they're sending new equipment" for me to install. All I wanted is a less expensive plan. I can't talk to anyone. I'm worried that when the equipment comes, if I don't install it, I'll still have to pay the newer cost but getting less channels. Someone please please help!! Thank you
XfinityBillie
Official Employee
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4K Messages
8 hours ago
@PhillipTheo Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand the concern if you were trying to lower your bill, but ended up seeing the opposite. Our team is happy to look into this further for you! Please send us a DM to Xfintiy Support with your full name and address to get started.
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