New Poster
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7 Messages
Pixelization
I am really about done with this service. The price has gone up drastically and the stability has gone down.
Currently, I am getting pixelization in all channels. I have verified that it still occurs removing all splitters and amplifiers and connecting a box to the line outside, so no-inside wiring. It still pixelates.
Of course they want to come out and charge me. Here is the kicker, the line has been replaced to my house (above ground) 6 times in the last 10 years due to water damage. After the latest storm, I am sure there is water damage.
I want the line replaced to my house without haven't to go through this entire process of them coming out, blaming it on x,y or z. Leaving saying they fixed it, then me having to spend weeks getting credit back for their visit. and begging them to replace the wire.
XfinityJamesC
Official Employee
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2.1K Messages
1 year ago
Greetings, @Shawnspi! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still having issues with pixelation, despite all your previous efforts, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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wcp1017
New Poster
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3 Messages
1 year ago
I also have pixelation in my major channels. My line was replaced after Hurricane Ian, and they sent a person out to fix my Internet connection issues. I am getting tired of these issues. Has anybody found a better service?
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