Pixeling on tv

Have had a technician here twice in last 2 weeks to fix this issue. Both techs said the issue wasn’t in our unit and both techs entered tickets to have box replaced in building garage. Need an update. Can’t even watch the tv’s.

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XfinityEricB

Official Employee

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2.4K Messages

6 months ago

user_100464 Thanks for reaching out about a work order put in by recent tech visits. I would be happy to review the account, and work orders to see where we are at on getting the repairs done.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_100464

Visitor

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2 Messages

Please have a representative call me. I do not have the time to figure out how to direct message you.

6 months ago

0

Customer Service

user_100464

Pixeling on tv

XfinityEricB

user_100464

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