New Poster
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3 Messages
Pixelation started for Cable when upgraded to Unlimited Data and xFiComplete
I realize this seems strange since the Internet access is not related to the Cable TV signals. But my service was working great for Internet and TV Cable. A change I made in July was to upgrade to Unlimited Internet. Doing this the store convinced me to change from my own Internet Modem to the xFi Complete Gateway since it would be cheaper than using my own modem. I did this putting the Xfinity X8 Modem into Bridge Mode and continued to use my own Router as setup before. The Internet access is fine, and streaming is fine. The problem is that my Cable signal is now causing Pixelation on the TV's. No change was made to the TV's with this change. Question is that when moving to Unlimited Internet did Xfinity do something to the quality of my signal which would all of a sudden cause a Pixelation on the Cable TV channels. I suppose the next step would be to convert back to my own modem, but Xfinity is going to charge me more for doing that. Why does Xfinity charge more if you want to use your own modem, why would they have this pricing policy?
Thanks for any thoughts.
XfinityRaf
Official Employee
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873 Messages
2 years ago
Good evening @netmation. Sounds like the issue may be unrelated to your recent change. We can certainly look into it for you. Could you please send our team a direct message with your full name and full address? Thanks!
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_78cjf0
1 Message
2 years ago
I have the same problem and would appreciate hearing if and how this was resolved. I'm about ready to get my own modem since the gateway makes my cable pixelated, but not if I have to pay more for the service.
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