1 Message
Pixelation on tv
Replaced cable box, went through all trouble shooting, no resolution after two months. Can’t watch live TV. Does not happen on third party apps. Fix problem or I’ll be forced to cancel service after Being a customer for thirty years.
XfinityJosephA
Official Employee
•
1.6K Messages
3 days ago
user_42gmzt since you have done all the troubleshooting you can do send us a direct message so we can help. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
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