Visitor
•
1 Message
Pixelation on all 3 tvs
all my TV's are pixelating when I turn off the internet modem they all work great then I plug the internet back in they all pixelate badly. what to do I already went to Xfinity and got a new modem but I kept the same cable cord.
Again
Expert
•
33.8K Messages
13 hours ago
Not Guidelines related; moved to Customer Service.
0
0
XfinityCarolyn
Official Employee
•
90 Messages
13 hours ago
@user_cb1579 Thanks for reaching out. I hope your day is going well. I am sorry to hear that you are having trouble with the TV service, and I would be more than happy to assist you today. To further assist, I would need to access and verify your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing, a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Xfinity Community Forum
(edited)
0
0