spring3's profile

New Poster

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3 Messages

Thu, Sep 29, 2022 11:48 AM

Pixalation

Been fighting with xfinity for months about this. Go thru same steps over and over. Tech been out twice - still problems! Tired of paying high price for faulty svc! Was on HD channels now on SD channels also!

Official Employee

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345 Messages

2 months ago

Hey there! @spring3. Thanks for taking the time out of your day to reach out to Xfinity on Forums. This is not the experience we want for our valued members. I'm sorry you are having trouble with your TV service! I understand how important it is to have a steady TV connection as my kids love watching Disney, and My wife loves her ghost shows! If the tv had an issue, I would not be a happy camper! Rest assured, you have reached the right place to get your concerns addressed, as we have all the tools to resolve anything. We are a true One-Stop Shop for everything Xfinity.

 

Could you please send our team a direct message with your full name and full address?

To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

New Poster

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3 Messages

2 months ago

Sent direct msg. They want to just continue SAME OLD PROCESS - JUST A WASTE OF MY TIME - AGAIN! I've seen 1st hand over these MONTHS of fighting with this what folks mean by expensive,  terrible customer svc. 

Official Employee

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345 Messages

Hmm! I did not get a message on my end. Can you try sending again?  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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