U

Visitor

 • 

1 Message

Mon, May 17, 2021 6:47 PM

Closed

Pittsburgh4

Concrete cable box in my front yard is in need of repair. The lid of the box falls through and into the box itself. If someone walks on it they will fall through and get hurt. 

Official Employee

 • 

429 Messages

7 m ago

Hello, @and thank you! I really appreciate you being a member of the Comcast Family! Thank you for reaching out to let us know that box is damaged and creating a hazard. We want to make sure that we take care of the communities we serve. Please send a private message with your name and service address by clicking on the chat icon at the top right of the page. Then select the Xfinity Support tab to start the chat session. 

Again

Expert

 • 

26.7K Messages

7 m ago

  •    Click "Sign In" if necessary
  •    Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it
[Permission from and credit given to BruceW]

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