Pitiful, Pitiful, Pitiful Customer Service...Oh wait, there is NO CUSTOMER SERVICE of any kind. It's all a joke.

What a sad excuse for a company. Claiming to provide any level of customer service. I understand why you are struggling to stay in business. When I called Xfinity Customer Service today I could not reach a person AT ALL.

I need to have your buried cable marked in my yard. A proper request was submitted through Julie. Your response was "nothing to mark/all clear". Yet I see your cable partially exposed in the center of the construction area where work will begin tomorrow.

Unlike others who's same sad experiences are chronicled here, I'm lucky to have both AT&T and Astound as alternate options at my location. Figuring the cable will likely get cut by mistake tomorrow, I called Astound to see how fast they could provide service. (You'll be shocked to hear your competitors answer the phone!) Within 24 hours at my address was the answer. And they will run a new cable. 

Imagine that. It's possible to talk with a real person. Not just some dumb computer program that has no option to request a real person for a complex issue.

This is all so sad. A great company is being ruined by non-existent customer service. When Xfinity goes out of business, I won't be surprised.