PITIFUL CUSTOMER SUPPORT! PITIFUL WEBSITE!

Well, it's really more than I have time to type which is why I requested a call.  I have currently been on hold almost 30 minutes waiting to speak with a supervisor.  I have probably wasted as much as 8 hours in recent weeks trying to do various things with my Xfinity account.  The first complaint is that it seems doing ANYTHING with my account online NEVER works. Several times I tried to update my Internet and Streaming options online, and always got to checkout and received a message that an Agent would have to assist with my changes.  The Agents NEVER got it right.  They don't speak proper english so that is not surprise that they can't really help.  They don't even have the ability to understand it when I tell them the offer they SENT me does not match the offer they are DESCRIBING....  Most recently I was just looking to upgrade my wife's phone because her screen is damaged.  Once again, I though, surely I can do this myself and not have to go thru the agony of dealing with XFINITY agents, but alas NOOOOO, get to checkout and there is an error!

It is BEYOND pathetic. SO, I KINDLY request a MANAGER to call me, so I don't continue to waste my time holding on a phone line for someone to speak with me!!!!!

@user_e72542 Thank you for sharing the obstacles you've been facing when attempting to manage your account online. I would be more than happy to help update your residential account as well as upgrading your wife's phone.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

THAT IS NOT WHAT I AM ASKING FOR!!!!!!!!!!!!!!!!!!!!!  I WANT TO SPEAK WITH A MANAGER!!!!!  WHY IS THAT SO DIFFICULT!

I have now been on hold almost an HOUR waiting for a Manager/Supervisor with only one check-in and otherwise just BLANK SILENCE!!!  It just gets worse and worse!

 RIDICULOUS AN PITIFUL!

 XFINITY should be ashamed to even call this Customer 'SERVICE'

It is 100% DIS-SERVICE to customers and lack of care and appreciation for customers that have paid in for YEARS.

OVER AN HOUR NOW AND STILL NO HELP!!

IS THIS WHAT YOU CONSIDER CUSTOMER SERVICE?

#customerservice#terrible#pathetic#boycottxfinity