Visitor
•
1 Message
Picture keeps freezing
For over 2 weeks we have had to restart our tv everyday. Several times a day. Something is definitely wrong. Why can’t we get someone to come out to fix it?
[Edited: "Personal Information"]
Visitor
•
1 Message
For over 2 weeks we have had to restart our tv everyday. Several times a day. Something is definitely wrong. Why can’t we get someone to come out to fix it?
[Edited: "Personal Information"]
XfinityJohnG
Official Employee
•
2.2K Messages
8 hours ago
Thank you for reaching out to our team here. I will be happy to look into any issue with that TV service and get a service call set up if needed. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0