Visitor
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1 Message
Picking up my equipment and extra services i didn't agree to added on
When I went to pick up my equipment the form I needed to sign wouldn't load on my phone so the girl pushed it through on her end. My bill was supposed to be 29.95 with the xfinity essentials plan but I was charged 83 because a home phone line was added. I called and was able to get it removed but that is definitely shady and sadly some won't notice until they been charged multiple times.
XfinityJon
Official Employee
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1.1K Messages
9 hours ago
Good afternoon user_iet6h5 I can assure you this is not the experience we want for you. I will be happy to assist you with your account.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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