1 Message
Pick up starter kit
I am trying to pick up my starter kit after creating an account. I selected the free shipping but would prefer to pick up sooner
1 Message
I am trying to pick up my starter kit after creating an account. I selected the free shipping but would prefer to pick up sooner
EG
Expert
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111.6K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRyanE
Official Employee
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1.1K Messages
2 years ago
Hello @user_dlas3g, thanks for reaching out for help with your getting started kit.
In most cases we can't change the order once it has been placed, but you can go to the store at anytime and pick up your free getting started kit. Depending on how much time has gone by since you placed the order, its possible the shipment will automatically be canceled. If not, all you need to do is simply return the equipment that is mailed out or drop it off at an Xfinity Store.
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