user_lno8g9 Anyone listed on the account with a Primary or Manager profile, or listed as Authorized on the account can pick up equipment for the account in store with a valid ID. If they don't have at least a Manager profile for the account, or listed on the account as authorized they wouldn't be able to pick up equipment for you.
EG
Expert
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118.7K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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3.4K Messages
2 hours ago
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