Phone

I’ve wasted 4 hours talking with Xfinity customer service trying to get a tech to my 90 year old mothers house to setup her phone including another 3 hours sitting here waiting for a tech that said would be here 3 hours ago. My standard tech fee is $100 hour and at that rate Xfinity owes me $700 for wasting my time. I get the impression customer service knows nothing or they are milking their time since they are getting paid