Thank you for reaching out to us here today. Before sending a Direct Message please make sure to post your questions publicly this will open a ticket in our system, please avoid sending a Direct Message before being requested to do so by an employee. Sending an Unsolicited DM will result in a delayed response, and it may not be addressed over the weekend due to scheduling. The goal of our community is to provide answers for all so staying as public as possible, when situationally appropriate, may help users other than yourself. Thank you for your understanding. That being said I would be happy to assist you with upgrading your phone.
XfinityBrianH
Official Employee
•
1.7K Messages
3 hours ago
Thank you for reaching out to us here today. Before sending a Direct Message please make sure to post your questions publicly this will open a ticket in our system, please avoid sending a Direct Message before being requested to do so by an employee. Sending an Unsolicited DM will result in a delayed response, and it may not be addressed over the weekend due to scheduling. The goal of our community is to provide answers for all so staying as public as possible, when situationally appropriate, may help users other than yourself. Thank you for your understanding. That being said I would be happy to assist you with upgrading your phone.
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