Visitor
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2 Messages
Phone Upgrade
I’m looking to upgrade my phone which is fully paid off. Although, when I go to upgrade from the app it tells me the new device will need to be paid in full even with the iPhone 16 promo available for new and existing lines. Do I need to go in store and do I need to pay for an upgrade in full?
XfinityThomasB
Official Employee
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2K Messages
23 days ago
user_rhte67
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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