Visitor
•
2 Messages
phone unlock
I have been calling many times to unlock my phone, a ticket was created and received email saying phone is unlocked but it's not. still locked
Visitor
•
2 Messages
I have been calling many times to unlock my phone, a ticket was created and received email saying phone is unlocked but it's not. still locked
XfinityRoberto
Official Employee
•
2.3K Messages
6 minutes ago
Hi there @user_3aa74e. Thank you so much for reaching out to us regarding your mobile phone you are wanting to unlock. You are in the right place and we are happy to take a look at this for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Message to an Official Employee of the Xfinity Community Forum, is a violation of Forums Guidelines. In the future we ask that you pleas find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct message.
0
0