Visitor
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1 Message
Phone unlock request denied with no reason given
Xfinity Support denied my unlock request without providing a reason and closed the ticket. I believe all unlock requirements have been met. Who can I write to get my phone unlocked (Comcast headquarters in Philadelphia? A complaint to the FCC?)?
XfinitySean
Official Employee
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688 Messages
6 hours ago
Hi user_sig5az, thanks for taking the time to reach out here on the forums! It's odd that you didn't get any explanation, and I apologize. Our team would be more than happy to look into the ticket that was closed to investigate further, and look to see if anything more can be done! Please shoot over a direct message with your full name, name on the account (if different), and service address, and we'll dig in!
Here are detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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