Phone System = No Agents, Terrible Customer Experiences

Having worked with phone systems I know that Xfinity could choose to configure the menus to lead to positive experiences, but they have instead explicitly configured it to prevent people from reaching an agent.  They even force long messages to be played to completion, which is again unnecessary.  I'm sure someone got a nice healthy bonus for reducing call center requests by X%, but the human consequence is frustration.  Xfinity really shows their distain for their customers through their customer service.  It's their way of saying: "I don't respect you as a human-being."  This is typical behavior of any monopoly; [Edited: "Inflammatory"]  We pay an absurd amount of money each month to be treated this way.