Phone system asks to send a text link to an assistant 4 times before getting a person

It says it in my post. I called the 800 number and tried to get a person; the phone system asked me 4 times if I wanted a text to talk to an automated assistant. I said no each time because they are a waste of time and I know they can't fix my plan and bill that went up 50 dollars since the last month. Xfinity has the worse customer support of any ISP; when people want to talk to a representative, let them.  

I completely understand the frustrations, user_knqwmk. We can document the feedback on our end regarding your experience as it certainly is never the feeling we want our customers to have. You are able to review all package plans, complete troubleshooting or even order equipment with the Xfinity Assistant at anytime. I do understand wanting to speak with someone totally. We can help here on the Forums with your billing concerns too. If you do wish to proceed, please send us a DM to get started. 

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