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user_h2g4k
1st Topic

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4 Messages

Monday, October 20th, 2025

Phone service is not working [Edited]

Hello: I have been getting chewed out all day via text as my phone service is not working. Apologies are not acceptable. Whats going on?

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5 hours ago

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XfinitySeth

Official Employee

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570 Messages

5 hours ago

Good day user_h2g4k! I know exactly how day-altering it can be to be without a phone, so I appreciate you reaching out, and we'll do everything we can to verify the Xfinity Mobile service is working as it should 👍 Does anything happen after restarting your phone, or its cellular settings?

 

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user_h2g4k

Visitor

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4 Messages

nothing happens. extremely frustrating

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5 hours ago

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user_h2g4k

Visitor

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4 Messages

no nothing happens now what

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5 hours ago

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user_h2g4k

Visitor

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4 Messages

i cant call in no service.

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5 hours ago

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XfinitySeth

Official Employee

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570 Messages

Understood, and thank you for confirming! We definitely need to take a deeper look at the account for you in this case to make some headway. Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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5 hours ago

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