Visitor
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1 Message
Phone service is getting better not customer service
I literally hate calling this company. The wait times to being passed around and explaining the same situation again and again. I recently upgraded 2 phones and only got one return label. I called for days even went to the brick and mortar location. I still have received it.
A girl opened a ticket saying it should take assurant 1 hour to respond. I was going to pass the 21 days to send in my old device so I shipped both devices in one box. With the other phones info inside.
am pretty sure this isn’t over. Based on past issues.
XfinityJoe
Official Employee
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1.1K Messages
5 hours ago
Good morning, @user_c5mt73 I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
You can reach the Xfinity Mobile team via any of the options below.
Text Message: 888-936-4968
Phone: 888-936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
If you need further assistance, please let us know.
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