Visitor
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3 Messages
phone removed from account
this is by far the worst customer service like everyone else says. 3 days on chat, maybe close to 20 techs rotating every few minutes forcing me to start over. that has to be by design. i have no service and i'm told someone will call me on the number with no service. this is what i'm dealing with. just the same canned responses from all the techs and i can't find anyone to work with to solve my issue. can anyone escalate or help ??
XfinityKei
Official Employee
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1.6K Messages
3 days ago
@user_sj2bmp Our apologies for the inconvenience this has caused you. Our team can help. Is this for your mobile phone or your landline phone? Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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XfinityAlfonso
Official Employee
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1.7K Messages
8 hours ago
Hello user_sj2bmp we have an update for you on this issue you brought to our attention. If you could please reach us 1-1 we can go over that with you.
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